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Customer Service

NEB (UK) ships orders every week day for delivery before noon the next working day (for orders placed before 5pm).

NEB is dedicated to providing research products of the highest purity to the worldwide scientific community and supports this dedication with extensive quality control testing, a commitment to customer service and an intensive research and development program. When you contact NEB you will notice our personalized approach to customer service. The same scientists (product managers) who purify and quality-control our products answer technical questions concerning their products. Our research staff is also available as a technical resource to our customers. These staff scientists have expertise in DNA sequencing, methylation, cloning, over-expression, fermentation, protein purification and RNAi.


Contact NEB (United Kingdom)

Orders
Phone: 0800 318486 (Free from UK land lines)
FAX: 0800 435682
Email: orders.uk@neb.com
 
Accounts (Invoice Enquiries)
Phone: 0800 6522891 (Free from UK land lines)
FAX: 0800 435682
Email: accounts.uk@neb.com
 
Customer Service (General Enquiries)
Phone: 0800 318486 (Free from UK land lines)
FAX: 0800 435682
Email: info.uk@neb.com

Mailing Address
New England Biolabs
75-77 Knowl Piece
Wilbury Way
Hitchin,
Herts SG4 0TY

Product Technical Support
Phone: 0800 6522890 (Free from UK land lines)
FAX: 0800 435682
Email: techsupport.uk@neb.com

Bulk and Custom Orders
Phone: 0800 318486 (Free from UK land lines)
FAX: 0800 435682
Email: bulks.uk@neb.com

Freezer Programmes
Phone: 0800 318486 (Free from UK land lines)
FAX: 0800 435682
Email: freezers.uk@neb.com

Customers in the Republic of Ireland, please contact Brennan and Company on 01 295 2501.
For other country contact information please refer to NEB International or to CST International Orders.
 

 
 
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