Opening an Account

If you are a new customer and would like to open an account with us you can do this simply by emailing or faxing us your details on your headed paper. Please email or Fax 01462 421057.

Please include the following information in your request:

  • • Your full company / university / institute name & address 
  • • Full contact names, telephone numbers & email addresses for your MD, purchasing, accounts & delivery departments
  • • Details of your addresses; registered address, delivery addresses and invoicing address
  • • An email address for your e-invoice & e-statement to be sent electronically
  • • Company Registration number
  • • VAT number and VAT status, as applicable 

Once your request is received, and approved, your account can be set up and we will contact you with a Welcome email which will contain your unique NEB Customer Account Number, as well as all our Company Information including how to order, our contact details for help & queries and our Terms of Payment. You will then be able to place your first order straight away. Once you have your NEB Account Number you can also register on our web site for online ordering; this is available the day after you register. 

More information on how to place your orders.

Delivery Charges
All UK mainland shipments are free of delivery, ice and dry ice charges. Shipping charges will apply for exported goods.    
VAT Exemption
If your orders are VAT exempt we will require a VAT certificate with each order you place, or you can consolidate your exemption by signing a monthly exemption declaration; please fill in the form below for more information.

Accounts Enquiries
If you already have an NEB Customer Account with us and you have an account query you can contact the Accounts department in one of three ways: either fill in the form below, email or telephone us free on 0800 6522891.

We would like to encourage all our customers to pay via BACS, where payments are quick and easy. If you would like to pay us like this please contact us and we will be happy to send you our Bank details.

Payment Terms
Payment is strictly 30 days from date of invoice. If you exceed these terms of payment we reserve the right to charge a late payment fee of 1% above the Bank of England base rate on each unpaid invoice.

Return of Goods

Any errors associated with your order must be reported to NEB (UK) Ltd within 24 hours of receipt.
Items ordered in error may be returned unopened with the packaging intact for a product credit. We reserve the right to charge a 15% restocking charge for items ordered in error.

Remittance Advice Notes
Your Remittance Advice Notes can be sent to us via fax or email.
Free Fax: 0800 318486

Accounts Enquiry Form