Customer Services

Contact NEB (United Kingdom)


NEB (UK) ships orders every week day for delivery before noon the next working day (for orders placed before 5pm).
Please visit the News page for announcements regarding shipping delays due to Public Holidays or adverse weather.

  • Orders  

    If you anticipate an unusual ordering pattern, particularly a requirement for larger quantities of a specific reagent please do get in touch with us ( to discuss your needs so we can work with you to fulfil your orders efficiently.
    To place and order:
    Telephone: 0800 318486
    Fax: 0800 435682

  • Accounts (Invoice Enquiries)  

    Telephone: 0800 652 2891
    Fax: 0800 435682

  • Technical Account Managers

    If you would like to speak with your regional NEB Technical Account Manager, please find their contacts details here.

  • Customer Service (General Enquiries)

    Telephone: 0800 318486
    Fax: 0800 435682

    Mailing Address

    New England Biolabs
    75-77 Knowl Piece, Wilbury Way
    Herts SG4 0TY


Request a Catalogue, Request Literature or Sign Up for email Newsletters

  • Literature Request Form  

    Use this form to request literature, set your mail list preferences and tell us your research interests so that we can keep you updated on areas of relevance to you. You can also use this form to register a change of address.