In the current challenging circumstances we send our best wishes to all of our UK Life Science community.
NEB (UK) continues to ship orders every week day for delivery before noon the next working day (for orders placed before 5pm).
Please visit the News page for announcements regarding shipping delays due to Public Holidays or adverse weather.
Contact NEB (United Kingdom)
Most of our staff are currently working remotely, therefore please contact us by email and someone in our Customer Service Team will get back to you.
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If you anticipate an unusual ordering pattern, particularly a requirement for larger quantities of a specific reagent please do get in touch with us to discuss your needs so we can work with you to fulfil your orders efficiently. In the first instance please contact Davin Miller or Adam Peltan.
E-mail: orders.uk@neb.com
Fax: 0800 435682
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E-mail: accounts.uk@neb.com
Fax: 0800 435682
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Customer Service (General Enquiries)
E-mail: info.uk@neb.com
Fax: 0800 435682
Mailing Address
New England Biolabs
75-77 Knowl Piece, Wilbury Way
Hitchin
Herts SG4 0TY
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When you contact NEB you will notice our personalized approach to Technical Support. The same scientists (product managers) who purify and quality-control our products answer technical questions concerning their products. Our research staff is also available as a technical resource to our customers.
Many of our scientific team are now working remotely, therefore to receive technical support, please email us and one of our specialists will get back to you as soon as possible.
E-mail: techsupport.uk@neb.com
You may also use the Technical Support Request Form
E-mail: custom.uk@neb.com
Fax: 0800 435682
Freezer Programmes
E-mail: freezers.uk@neb.com
Fax: 0800 435682
Customers in the Republic of Ireland, please contact Brennan and Company on 01 295 2501. For other country contact information please refer to NEB International.
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