Customer Services

Important Notice: Continuity of Supply During COVID-19 Outbreak.

In the current challenging circumstances we send our best wishes to all of our UK Life Science community.

NEB (UK) continues to ship orders every week day for delivery before noon the next working day (for orders placed before 5pm).

Please visit the News page for announcements regarding shipping delays due to Public Holidays or adverse weather.


Contact NEB (United Kingdom)

Most of our staff are currently working remotely, therefore please contact us by email and someone in our Customer Service Team will get back to you.

  • Orders  

    If you anticipate an unusual ordering pattern, particularly a requirement for larger quantities of a specific reagent please do get in touch with us to discuss your needs so we can work with you to fulfil your orders efficiently. In the first instance please contact Davin Miller or Adam Peltan.

    Fax: 0800 435682

  • Accounts (Invoice Enquiries)  

    Fax: 0800 435682

  • Customer Service (General Enquiries)

    Fax: 0800 435682

    Mailing Address

    New England Biolabs
    75-77 Knowl Piece, Wilbury Way
    Herts SG4 0TY


Request a Catalogue, Request Literature or Sign Up for email Newsletters

  • Literature Request Form  

    Use this form to request literature, set your mail list preferences and tell us your research interests so that we can keep you updated on areas of relevance to you. You can also use this form to register a change of address.