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  2. Support  /  Customer Services

Customer Services

NEB (UK) ships orders every week day for delivery before noon the next working day (for orders placed before 5pm). Please visit the News page for announcements regarding shipping delays due to Public Holidays or adverse weather.

NEB is dedicated to providing research products of the highest purity to the worldwide scientific community and supports this dedication with extensive quality control testing, a commitment to customer service and an intensive research and development program.

When you contact NEB you will notice our personalized approach to customer service. The same scientists (product managers) who purify and quality-control our products answer technical questions concerning their products. Our research staff is also available as a technical resource to our customers. These staff scientists have expertise in DNA sequencing, methylation, cloning, over-expression, fermentation, protein purification and RNAi.

Contact NEB (United Kingdom)

Product Technical Support

Technical Support Request Form for New England Biolabs (NEB) Products
Technical Support Request Form for Cell Signaling Technology (CST) Products
Phone: 0800 6522890 (Free from UK land lines)
Fax: 0800 435682
E-mail: techsupport.uk@neb.com

Bulk and Custom Orders  

Phone: 0800 318486 (Free from UK land lines)
Fax: 0800 435682
E-mail: bulks.uk@neb.com

Freezer Programmes  

Phone: 0800 318486 (Free from UK land lines)
Fax: 0800 435682

E-mail: freezers.uk@neb.com


Customers in the Republic of Ireland, please contact Brennan and Company on 01 295 2501. For other country contact information please refer to NEB International or to CST International Orders.
 

Request a Catalogue, Request Literature or Sign Up for email Newsletters

  • Literature Request Form  

    Use this form to request literature, set your mail list preferences and tell us your research interests so that we can keep you updated on areas of relevance to you. You can also use this form to register a change of address.



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