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  2. Support  /  Customer Services

Customer Services

Important Notice: Continuity of Supply During COVID-19 Outbreak.


In the current challenging circumstances we send our best wishes to all of our UK Life Science community.

NEB (UK) continues to ship orders every week day for delivery before noon the next working day (for orders placed before 5pm).

Please visit the News page for announcements regarding shipping delays due to Public Holidays or adverse weather.
 

Contact NEB (United Kingdom)


Most of our staff are currently working remotely, therefore please contact us by email and someone in our Customer Service Team will get back to you.

  • Orders  

    If you anticipate an unusual ordering pattern, particularly a requirement for larger quantities of a specific reagent please do get in touch with us to discuss your needs so we can work with you to fulfil your orders efficiently. In the first instance please contact Davin Miller or Adam Peltan.

    Telephone: 0800 318486
    E-mail: orders.uk@neb.com
    Fax: 0800 435682

  • Accounts (Invoice Enquiries)  

    Telephone: 0800 652 2891
    E-mail: accounts.uk@neb.com
    Fax: 0800 435682

  • Customer Service (General Enquiries)

    Telephone: 0800 318486
    E-mail: info.uk@neb.com
    Fax: 0800 435682

    Mailing Address

    New England Biolabs
    75-77 Knowl Piece, Wilbury Way
    Hitchin
    Herts SG4 0TY

     

  • Product Technical Support

    When you contact NEB you will notice our personalized approach to Technical Support. The same scientists (product managers) who purify and quality-control our products answer technical questions concerning their products. Our research staff is also available as a technical resource to our customers.

    Please contact us using any of the following methods and one of our specialists will get back to you as soon as possible:

    Technical Support telephone: 0800 652 2890

    E-mail: techsupport.uk@neb.com

    You may also use the Technical Support Request Form

    Bulk and Custom Orders  

    Telephone: 0800 318486

    E-mail: custom.uk@neb.com
    Fax: 0800 435682

    Freezer Programmes  
    E-mail: freezers.uk@neb.com
    Fax: 0800 435682

    Customers in the Republic of Ireland, please contact Brennan and Company on 01 295 2501. For other country contact information please refer to NEB International.
     

Request a Catalogue, Request Literature or Sign Up for email Newsletters

  • Literature Request Form  

    Use this form to request literature, set your mail list preferences and tell us your research interests so that we can keep you updated on areas of relevance to you. You can also use this form to register a change of address.



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